To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. Yes. 1.10 If I have to cancel my cruise holiday, will I receive a refund? Full details will be provided at the time of booking. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. Domestic cruises to North Queensland. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Copies of the applicable International Conventions and Regulations are available from us on request. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. So, as far as the cruise ship goes, you can pretty much bring as much as you can reasonably carry. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. Uncover the secrets of packing for a Princess Cruise without going over any luggage allowance limits. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. . Celebrity Cruises Will get Include Drinks Internet and Tips. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. Celebrity Solstice sails from Cabo San Lucas. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. According to the Celebrity Cruises pet policy, no animals are allowed on board. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. Free shipping Free shipping Free shipping. Our Galapagos sailings have different deposit and payment terms, full details will be given at the time of booking. If you are interested in bringing an assistance or guide dog with you, we recommend you contact the cruise line before boarding to make sure all is in order. Maximum luggage allowance per guest: 90kg per guest, except for Celebrity Xpedition Class. A typical weight allowance for carry-on luggage is 5kg. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. All participants who engage in such recreational activities do so at their own risk. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. 4.3 What about Special Services/Requirements? You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. Please note: The date of departure means the date the arrangements you have booked with us commence. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. Guests under the age limits above will not have alcohol returned to them. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. (Photo courtesy of Celebrity Cruises) There are six tiers to the Captain's Club program: Preview (at 0 points). Celebrity Cruises run cruises from Orlando, Miami and Tampa to San Juan throughout the year. All Rights Reserved. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. You can be lured by bargain airline tickets, only to fork out a fortune on carry-on bags and checked-in luggage . Still, there are many forbidden luggage items onboard Celebrity Cruises and other restrictions that passengers must consider before preparing for the journey. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. For guests making bookings onboard any of our ships, different deposit policies may apply. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Savour menus created from locally sourced produce, curated by chefs with Michelin star . The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. )Guest Drone Policy: 1. Guests will go to a tender platform from which you will board the tender. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. Advice on making a complaint is available at www.caa.co.uk. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, dietary restrictions and religious beliefs which you may disclose too us. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. FORBIDDEN ITEMS. Singapore Airlines have a 29 Per kilo excess baggage allowance. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. Please also take note of our Refusal to Transport Policy. However, torch lighters and novelty lighters that look like guns are not allowed onboard. Please note that your Celebrity Cruises carry on will go through an x-ray screening machine and must fit there. We promise not to levy a surcharge within 30 days of the start of your holiday. Beijing, the capital of China, is a vibrant and bustling metropolis with a rich history and culture.Located in the northeastern part of the country, Beijing is home to over 21 million people and is a major hub for tourism, business, and politics.The city is known for its iconic landmarks, such as the Forbidden City and the Great Wall of China, as well as . This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Any increased non-refundable deposit payment required will be advised to you at the time of booking. 23 kg). These dimensions are meant to be a guideline. Go to site, Already booked? In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. 3.2 What class of flight seat/ticket is booked? Your table number will be confirmed in your stateroom at the start of your cruise. The prices shown in this brochure show from prices. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. The health and safety of our guests is our number one priority. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. Toiletries. A. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. 2.2 Are there any prohibited items that I cannot take with me? Copies will be available from our suppliers. We have additional measures and Supplementary Terms and Conditions in relation to COVID-19. 11 November 2022. Luggage weight limit. Although it varies from port to port, you may not be allowed to bring food or non-alcoholic beverages due to health and safety reasons. When you pay you will be supplied with an ATOL Certificate. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. Similarly, it's around $40 with Frontier when paid during booking. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount arising from a build your own package. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. For bookings confirmed or amended on or after 1 July 2021: 6 to 14 days: 90%, 29 to 69 days: 50%, 70 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. Please note: It may not be possible to confirm your flight details at this point. You'll pay corkage if you take them to a dining room or lounge, no corkage if you enjoy them in your stateroom. You have to choose between a one-way ticket and a round trip. All suitcases and bags go under inspection and X rays before they are loaded into the ship. If you plan to carry your luggage off at disembarkation it must not be larger than 24x16x30. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Common interest groups and immersion sailings. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. Remember to your carry-on bag or backpack with your cruise . 5.4 What about advanced or delayed sailings and changes to the itinerary? ** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. Celebrity Cruises Visa Signature Card; Semi-Annual Sale. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. After that point, your agent will hold the monies on our behalf until they are paid to us. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. Please visit your airlines website for details. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. 5.1 What If I am travelling with a group? There are three Princess Cruises' ships cruising from Southampton in 2023. Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. Fitness Center. They explain this is so that the allowance is similar to airline restrictions, as many passengers . Different countries may have different rules. per person, the extra 27 kg will cost you 270 :eek . 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