In that case, they might refer to the cancellation deadlines and act accordingly. We aim to provide your holiday as booked, but on rare occasions we may need to cancel it. 65% off offer and $1,000 instant credit is valid at Sandals Royal Barbados, Sandals Grenada, Sandals Emerald Bay Exuma, and Sandals Royal Bahamian. Requirements may change and you must check the up to date position in good time before departure. The Sandals Resorts corporate business mailing address is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533, and the corporate phone number for Sandals Resorts is (305) 284-1300. 9.5 Only one name change is permitted per reservation. For instance, we will not issue such a confirmation if we discover an error in the pricing of the holiday or if any part of the holiday is no longer available. If you want to cancel your holiday, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. You can reach customer service by phone, live chat, or email. It seems that if you were outside of e 30 days of date of travel you should be expecting a full refund. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. Level Contributor 1,125 posts 20 reviews 62 helpful votes 3. Canceling your Sandals reservation might be a tall order, given that the resort only supports phone cancellation. We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. All costs incurred in obtaining such documentation must be paid by you. Our liability to you will also be limited in accordance with the contractual terms of the suppliers which provide the transportation element of your holiday and in an identical manner as if such limitations applied directly to us. (b) attributable to a third party unconnected with the provision of the travel services included in the holiday and is unforeseeable or unavoidable; or. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since the date of publication. Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. Before participating in any watersports activity, the Guest will be required to SIGN AND ASSENT to the. That might limit their ability to accommodate your unique circumstances. For Reservation Changes If you would like to make a change to an existing reservation, please call 1-888-SANDALS or 1 (305) 284-1300 We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation, the request must be made in writing by the lead passenger. Determine the right size before you purchase. C. NOTICE OF REQUIRED SIGNING AND ASSENT AT HOTEL CHECK-IN - Notwithstanding the terms set forth in Paragraphs 27.A. Special offers may be limited, and subject to availability, and in some cases restrictions or conditions of eligibility may apply. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. The Guest will be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. You are zoomed out too far to see location pins. Should this happen, we will not be liable for any refund, compensation or any other costs you may have to pay. Re: Cancellation policy for Beaches? In relation to ATOL protected flight-only sales or flight-inclusive package holidays, money accepted by our agent from you is held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agents obligation to pay it to us for so long as we do not fail. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. The eligibility conditions for a refund are outlined in the Cancellation Protection Benefit. Holiday periods may be subject to additional cancellation charges. Vacation dates through to December 31, 2022. In the bill of the guests' reservation, click the gear icon and choose Cancel Bill. NB. The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. Please contact our amendments services team prior to booking to discuss your requirements. Please ask us for codeshare details at the time of booking. If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. If we are unable to ensure your return to your place of departure as agreed in your booking confirmation because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. 209 Benjamin Street. The form asks if you prefer an email or a phone call back. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. Any other revisions to the booking (i.e. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the holiday. If a Failure substantially affects the performance of the holiday, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your holiday or terminate your booking without paying a termination fee. However, if you are a resident of Northern Ireland you may also bring proceedings in the courts of Northern Ireland (and we may only bring proceedings against you in the courts of Northern Ireland), and if you are a resident of Scotland you may also bring proceedings in the courts of Scotland (and we may only bring proceedings against you in the courts of Scotland). Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. POINTS. 3 WEBSITE/BROCHURE ACCURACY & SPECIAL OFFERS: We publish the information in our brochures and on our website in advance. Received 14 days or less prior to travel; subject to full penalty. 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding Over-The-Water Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. C. Unique receives compensation and/or additional financial benefit in connection with the placement of insurance and from the sale of the Travel Protection Plan. Cancel your booking by calling their customer service number. Please check with us if you are unsure at the time of booking. There are several reasons to use a travel agent for Sandals vacations. All airfare must be sold in conjunction with a Resort stay. Depending on when you cancel a Sandals reservation, you may receive part of your refund as a holiday certificate for a future trip. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. To pay for a vacation, please select the item you would like to pay for by choosing one of the following options. We may change the advertised price of any holiday from time to time. Here is the Sandals Resort Refund Policy: Although Sandals Resorts allows short notice cancellation for all new bookings made before March 31, 2022, the refund process can be a tad unfair. Click Cancel. You will be responsible for paying this charge. From: Higgins, Paul. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. All other details, such as seat bookings, are your responsibility to organise with the airline. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. Please note that our retail store is currently closed until further notice. Your loyalty is rewarded! Additionally, we cannot accept liability for any business losses including self-employed loss of earnings. Include your booking reference and any other relevant booking information, Try to keep the substance of your complaint concise and to the point, Include the rectification or solution that you seek, you should contact our customer service office on, you should write to our customer service office at, you should include a letter about your injury or illness from your doctor if you can; and, you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. It is essential that you reconfirm every flight with the relevant airline 24 hours prior to departure. You can reach the Sandals customer service team by calling 1-888-SANDALS. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. See full disclosures for details. Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us. Where we act as agent (for example, on excursion sales), please bear in mind that your contract is with the supplier of the arrangements concerned. Any person who is under 18 years old must be accompanied by an adult on his or her journey (applicable to Beaches Resorts). ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. We shall not be liable to pay compensation to you where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of our suppliers. Will my money be refunded if I get travel insc. We will only make one compensation payment for each booking. In addition, you can reach Beaches customer service by sending a letter to PO Box SS-19020, Nassau, Bahamas. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. The land portion of your travel, not your airfare or other non-refundable fees. See full disclosures for details. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. It is your responsibility to ensure that you are adequately insured. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. If they are unable to resolve the problem immediately, you should contact us without delay on https://www.sandals.co.uk/contact/?tab=representatives and we will assist you. This way, you can relax and enjoy your vacation without worrying about what youre eating. MagicGuidesis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Mailing Address: 310 Almond street, Suite 315 Clermont, FL 34711, Copyright 2022 Magic Guides | All Rights Reserved, Best Disney World Stroller Rental Companies, Countries in EPCOT: Guide to World Showcase, Disney World Deals: Discounts and Coupon Codes, Epcot International Food and Wine Festival. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Our contact details are available in section 2 of this policy. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. The number is 1-888-SANDALS (726-3257). 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